Category Casework

Intune gives you five different ways to remove or reset a device, and the names don’t make the behavior obvious. Choosing the wrong one is usually recoverable – but occasionally it isn’t, and understanding what each action actually does before…

There is no decrypt button in Intune. The order of operations that actually decrypts a device, when to suspend instead, and why Windows 11 24H2 made this workflow common.

Adding Visio or Project to devices that already run Microsoft 365 Apps: what the licenses actually include in 2026, the one-deployment limit, and the channel trap that fails silently.